FAQ
Welcome to our FAQ page! Here you can find answers to common questions about shopping with us. Can't find what you're looking for? Then contact us at amy@rosejanedesigns.com or via the contact us page. We hope this page makes your shopping experience smooth and enjoyable
Products & Ordering
Do you offer discounts?
Yes we will occasionally offer discounts through the year
There is currently a 10% discount on your first order if you sign up to our emailing club
Also a 15% discount on your next order if you share your new swag on social media and tag us
How do I pay for my purchase?
We allow most major payment providers including Visa, Mastercard, American Express, Paypal, Shop Pay, Google Pay, and Apple Pay
How will my product be packaged?
- Garments will be packed directly into a weatherproof, kraft paper mailing bag.
- Mugs will be packed directly into a special smash-proof box.
- Art prints are rolled in acid-free tissue paper and put into a triangular cardboard tube (with no plastic ends).
- Cushions will be wrapped in Kraft paper.
- Framed art prints are first wrapped in bio-degradable bubble wrap for added protection and shipped in purpose-made framed print boxes.
How do I send my shopping items to multiple addresses?
Unfortunately we can't offer multiple addresses in a single order
If you want to send to more than one address then please use separate orders
Will you be offering other products for your print designs?
We may offer more products in the future
If you have any suggestions or you are looking for a custom order contact us at Amy@RoseJaneDesigns.com
Shipping and Refunds
How much is shipping?
Standard shipping is free for UK deliveries
International orders may vary depending on location
Please note on international orders that any custom duties are your responsibility to pay if charged
Where do you ship to?
We offer worldwide shipping!
What are the shipping options?
You have the option of untracked, tracked, and courier services
See our full Shipping Policy
How do I track my order?
You should receive an email with your tracking information
Please check your junk/spam folder if you don't see it in your inbox
What is your policy regarding returns, refunds and exchanges?
We offer a 30 day return policy, contact us to begin the process
If you want an exchange, we suggest you follow the refund process and then you can purchase the products you want
Check out our full Refund Policy
What happens if my items arrive damaged?
Oh no! If your items arrive damaged please contact us immediately so we can evaluate and sort it as soon as possible
Other Questions
How often do you release new designs for your products?
We offer new designs every second Monday, subscribe to our emails to be the first to grab them and for the chance for exclusive discounts
Will you allow guest artists for your designs?
We don't currently offer any guest artist positions, however if you want to send us your portfolio/Instagram, we'll keep it on file for future consideration if we change our mind